Inoweiser Enterprise Service Management Services increase your business autonomy. Nearshore Micro focus

Increase your business autonomy by implementing the best Service Management practices

Get real-time and integrated view of key service business processes using common databases with Enterprise Service Management.

It aims to capture, manage, and improve performance, service, and results. Service Management systems track business resources and share data between departments that need them to work. 

Inoweiser Enterprise Service Management Services increase your business autonomy. Nearshore Micro focus

Services to improve your business

Process Definition
and Reengineering

Management process definition and reengineering based on Business Process Management principles and notation.

Implementation of Service Management Platforms

Implementation of processes management and practices in service management platforms.

 

Maintenance & Support

Introduction of new processes, workflows, services, user requirements. It refers to functional improvements to management platforms.

ITIL and ISO 20000-1
Assessment

Conduct audits to identify AS-IS processes and their recommendations based on ITIL practices and ISO 20000-1.

Performance Analysis (Metric and KPI)

Keep an eye on metrics and KPIs. The reporting database will consolidate all service management data.

 

Why implement it?

Inoweiser Enterprise Service Management Services increase your business autonomy.

Increase Autonomy

Enterprise Self-Service portal, business-oriented service catalog, intelligence classification and routing, Chat and ChatBot.

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Inoweiser Enterprise Service Management Services improve requests process.

Improve Request Process

Improve requests of support, information, services and changes to existing service.

Inoweiser Enterprise Service Management Services helps your business reduce costs up to 70%.

Cost Reduction

Do more with less!

Reduce operational costs by up to 70%.

Inoweiser Enterprise Service Management soulution: employees spend less time searching for useless or outdated information.

Improve Standardization 

Inoweiser Enterprise Service Management improves: Information Technology, Human Resouces, Facilities, Security and Legal.

Improve Management Process

Such as IT, Human Resources, Facilities, Security, and Legal.

Inoweiser Enterprise Service Management Services help your decision-making process.

Help on Decision-Making Process

Performance monitoring and reporting to drive continual improvement.

Inoweiser Enterprise Service Management Services improve visibility and governance.

Improve Visibility and Governance 

Provide managers with the insights needed to properly govern without micromanaging or wasting time. Have reports that indicate where resources are being used, levels of efficiency and team strengths or weaknesses.

Employees spend less time searching for useless or outdated information. Onboarding and finding answers made simpler.

Increase your business autonomy by implementing the best Enterprise Service Management practices with Inoweiser

Tools we have experience

Micro Focus Service Manager

Micro Focus Service Management Automation X (SMAX)

IBM Control Desk

CA Service Desk

BMC Remedy

Jira

Our methodology

iSMART

Increase your business autonomy by implementing the best Enterprise Service Management practices with Inoweiser

02

Increase your business autonomy by implementing the best Enterprise Service Management practices with Inoweiser nearshore

01

Evaluation

Identification of the service management solution.
Process assessment.
Idealizing concepts (implementation approach).
Understanding models and ways of working
.

Process

Process definition using best practices.
Identify roles and responsibilities.
Gap analysis.

Increase your business autonomy by implementing the best Enterprise Service Management practices with Inoweiser nearshore portugal

03

Tools

Enterprise Service Management (ESM) tools help regulate how services are delivered within a company, based on budgets, people, processes, and outcomes.

 

Inoweiser has a strong experience on these tools and the knowledge to help you decide and implement such solutions

04

Reports

Operational Reports.
Management Dashboards.
Balanced Scorecards.

Increase your business autonomy by implementing the best Enterprise Service Management practices with Inoweiser
Increase your business autonomy by implementing the best Enterprise Service Management practices with Inoweiser

Why choose us?

+15 years of proven experience

Own methodology

Technology agnostics

Deep experience in helping big organizations improving standardization, communication and collaborations across service domains.

Our main service domains

Human Resources

Inoweiser is expert in Enterprise Service Management for Human Resources.
Inoweiser is expert in Enterprise Service Management for Finance.

Finance

Facilities

Inoweiser is expert in Enterprise Service Management for Security

Security

Inoweiser is expert in Enterprise Service Management for Information Technology (IT)

Information Technology

Inoweiser is expert in Enterprise Service Management for Legal.

Legal

Inoweiser is expert in Enterprise Service Management for Engineering

Engineering

Inoweiser is expert in Enterprise Service Management for Marketing.

Marketing

Inoweiser is expert in Enterprise Service Management for Sales.

Sales

Ready to increase your business efficiency?