Get real-time and integrated view of key service business processes using common databases with Enterprise Service Management.
It aims to capture, manage, and improve performance, service, and results. Service Management systems track business resources and share data between departments that need them to work.
Services to improve your business
Process Definition
and Reengineering
Management process definition and reengineering based on Business Process Management principles and notation.
Implementation of Service Management Platforms
Implementation of processes management and practices in service management platforms.
Maintenance & Support
Introduction of new processes, workflows, services, user requirements. It refers to functional improvements to management platforms.
ITIL and ISO 20000-1
Assessment
Conduct audits to identify AS-IS processes and their recommendations based on ITIL practices and ISO 20000-1.
Performance Analysis (Metric and KPI)
Keep an eye on metrics and KPIs. The reporting database will consolidate all service management data.
Why implement it?
Increase Autonomy
Enterprise Self-Service portal, business-oriented service catalog, intelligence classification and routing, Chat and ChatBot.
Improve Request Process
Improve requests of support, information, services and changes to existing service.
Cost Reduction
Do more with less!
Reduce operational costs by up to 70%.
Improve Standardization
Improve Management Process
Such as IT, Human Resources, Facilities, Security, and Legal.
Help on Decision-Making Process
Performance monitoring and reporting to drive continual improvement.
Improve Visibility and Governance
Provide managers with the insights needed to properly govern without micromanaging or wasting time. Have reports that indicate where resources are being used, levels of efficiency and team strengths or weaknesses.
Employees spend less time searching for useless or outdated information. Onboarding and finding answers made simpler.
Tools we have experience
Micro Focus Service Manager
Micro Focus Service Management Automation X (SMAX)
IBM Control Desk
CA Service Desk
BMC Remedy
Jira
Our methodology
iSMART
02
01
Evaluation
Identification of the service management solution.
Process assessment.
Idealizing concepts (implementation approach).
Understanding models and ways of working.
Process
Process definition using best practices.
Identify roles and responsibilities.
Gap analysis.
03
Tools
Enterprise Service Management (ESM) tools help regulate how services are delivered within a company, based on budgets, people, processes, and outcomes.
Inoweiser has a strong experience on these tools and the knowledge to help you decide and implement such solutions
04
Reports
Operational Reports.
Management Dashboards.
Balanced Scorecards.
